This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://convomat.com (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, location, and some of the cookies that are installed on your device. Additionally, as you browse the Site and use our tools, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Additionally when you sign up and/or make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal account or Apple Pay), email address. 

We refer to this information as:

Account Information

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Account Information.

How we use collected information
Convomat.com may collect and use Users personal information for the following purposes:

• To run and operate our Site
  We may need your information display content on the Site correctly.

• To improve customer service
  Information you provide helps us respond to your customer service requests and support needs more efficiently.

• To personalize user experience
  We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

• Analyze sales
  We collect data to understand how many of our users make re-purchase, how fast and in what value.

• Analyze sales data
  We collect data in order to calculate average order value, number of products purchased etc.

• Analyze email marketing and advertising
  We collect data from email marketing and advertising in order to optimize our advertising (so that we can choice what, where, whom and how to advertise).

• To improve our Site
  We may use feedback you provide to improve our products and services.

• To run a promotion, contest, survey or other Site feature
  To send Users information they agreed to receive about topics we think will be of interest to them.

• To send periodic emails
  We will use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How do we use personal information

We use the Account Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Account Information to: Communicate with you; Screen our clients for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address with the address you provide when placing an order), and more generally to improve and optimize our Site (by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We may collect data in order to adjust efforts for advertising. Collecting data for advertising gives us the ability to offer our (potential) customers the content we believe they will enjoy it. By using these data we also get information for successful retargeting campaigns.

Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters, system messages or surveys. We may share your information with these third parties (Google Analytics, Facebook and Active Campaign) for those limited purposes provided that you have given us your permission.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Newsletters
If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

We collect data based on email activity in order to prepare remarketing campaigns, such as open rate, bounce rate, clicks and conversion rate. We then analyze data from email marketing and use them for targeted campaigns.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising by:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Newsletter: click on an unsubscribe link in the footer of the received message or write us at gdpr@convomat.com. 

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including the United States.

Data retention
When you place an order through the Site, we will maintain your Account Information for our records unless and until you ask us to delete this information. Statistical data will be destroyed after two years.
Convomat will retain your Personal Data for as long as you maintain an account or as otherwise necessary to provide you with our services. Convomat will also retain your Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Where Convomat no longer needs to process your Personal Data for the purposes set out in this Privacy Policy, Convomat will delete your Personal Data from our systems. Where permissible, Convomat will also delete your Personal Data upon your request. If you have questions about Convomat’s data retention practices, please contact us at service@convomat.com . You are free to withdraw your consent for Covnomat to process your Personal Data by deleting your Convomat account or by instructing the Convomat support team to do so on your behalf.
Please note that any PII data collected from third-party company will be automatically destroyed after 30 days from the day when such data was first collected. 

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Site has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you have to accept privacy policy and terms of service. If you do not agree to this policy, you may not use our services. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact Data Protection Officer (DPO)
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at legal@convomat.com or by mail using the details provided below:

Convomat
8 Charlotte Street
Toronto (ON) – M5V0K4
Canada

If you have any questions about this Privacy Policy, the practices of this site, or wish to exercise the right to be forgotten or the right to have your data amended, please contact our DPO via legal@convomat.com.

This document was last updated on March 10, 2020.